Learning from incidents in healthcare: the journey, not the arrival, matters

BMJ Qual Saf. 2017 Mar;26(3):252-256. doi: 10.1136/bmjqs-2015-004853. Epub 2016 Apr 1.

Authors

Ian Leistikow^{1

2}, Sandra Mulder¹, Jan Vesseur¹, Paul Robben^{2

3}

Affiliations

¹ Medical Specialist Care, Dutch Healthcare Inspectorate, Utrecht, The Netherlands.
² Department of Health Policy and Management, Erasmus University, Rotterdam, The Netherlands.
³ Dutch Health Care Inspectorate, Utrecht, The Netherlands.

No abstract available

Keywords: Governance; Healthcare quality improvement; Incident reporting; Patient safety; Root cause analysis.

MeSH terms

Humans
Medical Errors / prevention & control
Organizational Objectives
Quality Improvement / organization & administration*
Quality Improvement / standards
Risk Management / organization & administration*
Risk Management / standards
Safety Management / organization & administration*
Safety Management / standards