COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda

Fei Hao; Qu Xiao; Kaye Chon

doi:10.1016/j.ijhm.2020.102636

COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda

Int J Hosp Manag. 2020 Sep:90:102636. doi: 10.1016/j.ijhm.2020.102636. Epub 2020 Aug 5.

Authors

Fei Hao¹, Qu Xiao¹, Kaye Chon¹

Affiliation

¹ School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong.

Abstract

This exploratory study reviews the overall impacts of coronavirus disease 2019 (COVID-19) pandemic on China's hotel industry. A COVID-19 management framework is proposed to address the anti-pandemic phases, principles, and strategies. This study also suggests that COVID-19 will significantly and permanently affect four major aspects of China's hotel industry-multi-business and multi-channels, product design and investment preference, digital and intelligent transformation, and market reshuffle.

Keywords: COVID-19; China; crisis management; disaster management framework; disaster management strategy; hotel industry.